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howto fix apple mail to send to bellsouth email servers

i just migrated over from microsoft entourage 2008 to apple mail. i never had issues sending from entourage, but in apple mail I couldn't send. so i fiddled with the settings and i was able to determine the following.

In Entourage - i just used my username (for example "jdoe") for connecting to the mail.bellsouth.net and it worked perfectly in entourage

not so in apple mail

In Apple Mail - i thought instead of just having "jdoe" as the user, i should try using "jdoe@bellsouth.net" and it worked!

apple-mail-bellsouth-settings

so for some unknown reason, when connecting to bellsouth (mail.bellsouth.net), apple mail needs your complete email address.

3 Responses to “howto fix apple mail to send to bellsouth email servers” Leave a reply ›

  • Thank you withoutink. I left a reply at http://discussions.apple.com/...d.jspa?messageID=7124387
    for you. This has been the most frustrating issue I've had in years and it was such an easy fix. Someone needs to call Bellsouth and tell them fools to log this simple fix in their database.

    Thanks again because I was about to finally just remove Entourage and I really didn't want to do that.

    Jesse

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    glad to see it worked for you =)

  • I have a problem with Bellsouth too, with my new IMAC. I'm ready to switch to Comcast as I understand the same problem does not exist there. I'm tired of my emails bouncing back.
    I'll try what you did. Thanks.
    Jean

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